Responsible Gambling
At Donbet Casino, we are committed to providing a safe and responsible gambling environment for all our players. We understand that gambling should be an enjoyable form of entertainment, and we take our responsibility seriously to ensure that our services are used in a controlled and responsible manner.
Our Commitment
Donbet Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000). We adhere to strict responsible gambling standards and continuously work to promote safer gambling practices among our players.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, gender, or background. Some warning signs include:
- Spending more money or time gambling than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative emotions
- Lying about gambling activities to family or friends
- Neglecting work, family, or social responsibilities due to gambling
- Borrowing money to gamble
- Feeling anxious or depressed about gambling losses
Tools and Controls
We provide various tools to help you maintain control over your gambling activities:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much you spend. These limits can be decreased immediately but increases require a 24-hour cooling-off period.
Loss Limits
Set limits on how much you can lose over a specific period. Once reached, you won't be able to continue gambling until the period resets.
Session Time Limits
Control how long you spend gambling by setting session time limits. You'll receive notifications when your time is nearly up.
Reality Checks
Receive pop-up reminders showing how long you've been playing and how much you've spent during your session.
Self-Exclusion
If you need a break from gambling, you can self-exclude for periods ranging from 24 hours to permanently. During this time, you won't be able to access your account or receive marketing materials.
Account Closure
You can request permanent closure of your account at any time by contacting our customer support team.
Underage Gambling Prevention
Gambling is strictly prohibited for anyone under the age of 18. We use advanced age verification systems and regularly monitor accounts for suspicious activity. If you suspect underage gambling, please contact us immediately.
Getting Help
If you're concerned about your gambling habits or need support, help is available:
GamCare
Free, confidential advice and support for anyone affected by gambling problems.
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (24/7)
Live Chat: Available on their website
Gamblers Anonymous
A fellowship of men and women who share their experience to help solve their gambling problems.
Website: www.gamblersanonymous.org.uk
Helpline: 020 7384 3040
BeGambleAware
Independent charity providing information and advice about gambling.
Website: www.begambleaware.org
GAMSTOP
Free service that allows you to self-exclude from all online gambling companies licensed in Great Britain.
Website: www.gamstop.co.uk
Contact Us
If you have concerns about your gambling or need assistance with responsible gambling tools, our dedicated support team is here to help:
Email: [email protected]
Live Chat: Available 24/7 through your account
Phone: +44 20 3808 9999 (Available Monday-Sunday, 9:00 AM - 11:00 PM GMT)
Regular Reviews
We regularly review our responsible gambling policies and procedures to ensure they remain effective and up-to-date. Our responsible gambling measures are independently audited annually, with the last review completed in February 2026.
Staff Training
All Donbet Casino staff receive comprehensive training on responsible gambling practices and are equipped to identify and assist customers who may be experiencing gambling-related problems.
Remember: Gambling should be fun and entertaining. If it stops being enjoyable, it's time to take a break. Never gamble more than you can afford to lose, and never chase your losses.
Last updated: March 15, 2026
